Return & Refund Policy

At Rapzo, customer satisfaction is important to us. This policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Return Eligibility

We accept returns only if the product:

Is unused, unworn, and in original condition
Includes original packaging, tags, and accessories (if any)
Has not been damaged after delivery

Products that do not meet these conditions may not be eligible for return.

2. Return Timeframe

Customers must initiate a return request within [14 DAYS] from the date of delivery.
Requests made after this period may not be accepted.

3. Refund Process & Timing

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 3 Working Days
Refunds will be credited to the original payment method
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit

4. Exchange Options

We offer exchanges for eligible products, subject to stock availability.
If the requested replacement is unavailable, a refund or store credit may be issued instead.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within [3 Days] of delivery.

Share clear photos or videos of the issue
After verification, we will arrange a replacement or refund at no additional cost

6. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as non-returnable or final sale
Personal care or hygiene products (if applicable)
Products damaged due to misuse or mishandling

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, return shipping will be covered by Rapzo
For all other returns, the customer may be responsible for return shipping costs unless stated otherwise

Shipping charges (if any) are non-refundable.